Return & Refunds
All you need to know about returns and refunds.
Sign in to your Prtintmattic Account. Select My Orders.
Select the order you wish to return and note down the Order Number.
Contact our customer support at email@example.com. (Please note that we do not entertain any call regarding returns and refunds. All the process should be initiated on a written mode.) Email us first, if you are trying to return a product.
We will then send you a Return Form which you have to fill very correctly.
a) You have to specify exact reason for returning a product.
b) You have to take some quick snaps of the products (Minimum 3 photos). Basically, you should try to reveal the faults in a product through photos.
Fill in all the information correctly.
Pack your parcel securely, with the product in the original and undamaged packaging as delivered to you and secure the Return Label on top of the return package.
Wait for collection by our pick-up service or head up to any courier service and post the parcel to us. We will mail you our return address if you wish to parcel it yourself.
Returning damaged/defective items
In cases of damage or defect, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to our customer support team. In many cases, action (in the form of replacement or refund) can be taken as soon as substantiation of the claim has been provided by the customer.
If the damage / defect cannot be verified over the phone or via email contact, the item may be required to return to Printmattic for inspection before a determination can be made as to the state of the product.
Who covers the return shipping cost?
Printmattic will reimburse return shipping cost in cases where items have arrived in damaged condition or are confirmed by a Printmattic representative to be defective.
For all other cases, return shipping costs are the responsibility of the customer.
Under no circumstance does Printmattic reimburse for return shipping costs incurred by the customer. If a product is damaged or defective, the recipient must make arrangements with Printmattic support as to how the return should be handled prior to placing the items back in transit to Printmattic. Do not return any item without prior notice to our customer support team. Please follow along the process as suggested by our customer support team.
How to return an item?
- Contact Customer Support to request a return. You must make this request within 3 days of receiving the shipment.
- Be sure to specify the reason for the return request in your Return Form and indicate your preference for a refund.
- Use the Upload File button to proactively provide digital images of damaged or defective products (Minimum Three Images).
- If your product is defective / damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return time frame. Your product may be eligible for refund depending on the product condition.
- For print related issues, contact our customer support for further informations.
Please note that, items are marked as non-returnable if you upload your custom images, company logos or custom names. However, if the final product delivered to you is faulty or defective like incorrect product color, incorrect size, damaged or worn out, or a print mistakes, then those items are still eligible for returns. All issues other than mentioned above are not considered for custom products.
Valid reasons to return an item
- Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)
- Delivered Product is incorrect (presentation different on website) / incomplete (missing parts)
- If your order contains items that are printed materially different than your final design or on incorrect products, we will reprint those incorrect pieces for you.
- If for any reason we try and are unable to reprint those pieces correctly, we will refund you for those pieces. You will be refunded upon receipt of your returned items.
Issuance of Refunds
If your product is eligible for a refund, you can choose your preferred refund method. The shipping fee is refunded along with the amount paid for your returned product.
The time required to complete a refund depends on the refund method you have selected. Once we have received your product (2-3 working days) and it has undergone a quality control (1-2 working days), the expected refund processing times are as follows: